Think of the role of a manager in an organisation. The obvious ones are planning, organising, staffing, leading, and controlling, but the most important one is perhaps “creating a supportive work environment where people can function at their highest potential to grow individually and as a team.
It is often said that a good manager has the brain of an engineer, heart of a designer and speech of a diplomat. Managers are expected to wear multiple hats while juggling between the roles, which simply put are Interpersonal.
In all three roles, they are a blend of a leader and a doer, a blend of managing and leading. Most often they act as a step down transformer between the business leaders and the operational teams.
While the “managing” part of being a manager is slightly easier, the “leading” part is slightly not. Why? Because managers not only manage tasks, time, projects, processes or functions, they also manage people — people with different backgrounds, expectations, challenges, hopes and fears.
A good Manager does not judge people or situations in isolation, but goes on to analyse why certain people behave as they behave in the set situations or circumstances and then arrive at how challenges can be handled.
Managers worldwide have similar challenges, if not the same. Challenges come at every step for managers but successful ones know how to overcome those using simple ways and tools. Here is a quick look at some of the most common challenges faced by managers and how they can overcome them:
It usually falls upon the managers to interview, filter, and hire employees. While this is a challenge in itself, ensuring that different personalities gel and work together is a great test.
Organisations bring people of different thoughts, backgrounds, and experiences together. There can be conflict, which can affect the productivity of the business. Thus, Managers often face the challenge of ensuring healthy employee relations.
Managers can overcome this challenge by taking one step at a time right from the time they hire new candidates. Matching employees with shifts and tasks according to their strengths as well as personalities can be done.
Also, developing plans, monitoring interaction between employees, and conducting performance evaluations to understand employees better, helps overcome such challenges. What would be the most important is to take corrective action plans can also help improve employee relations.
Ensuring that clients are happy and satisfied is a major challenge that every single manager faces. It is a crucial part of managing growth and can be very difficult at times because some customers can be very harsh and unforgiving.
Overcoming this challenge takes a lot of patience and effort. Ensuring that the customer service team is always doing its best, being prompt when replying to customer queries and complaints, and implementing strict plans to take customer feedback into account can help mitigate the flow of complaints.
Your most unhappy customers are your greatest source of learning. Good managers take complaints in their stride and encourage the team to work on them.
To ensure continuous growth with consistent productivity, constant motivation is a must. The manager must be able to not just build trust in your business but also transmit that trust among all team members. This comes through belief and motivation. The manager, hence, usually faces a challenge in staying motivated and motivating the entire team as well.
The solution here is to start with yourself. Unless you can believe that you can, you cannot motivate your team members into doing it with confidence.
Mr Sriram is the founder and chief mentor of Kuza Biashara Limited, a capacity building organisation coaching youth and SME owners in Kenya.
firstname.lastname@example.org & via twitter @Sbharatam
source : http://www.businessdailyafrica.com/corporate/Overcome-these-managerial-challenges-to-motivate-team/539550-2684694-vid6uvz/index.html